INFORMATION NOTICE REGARDING THE PROCESSING OF PERSONAL DATA CONTACT US SECTION

INFORMATION NOTICE REGARDING THE PROCESSING OF PERSONAL DATA
CONTACT US SECTION

Trade Name: Contact Danışmanlık Uluslararası Ticaret Limited Şirketi
Tax Office / Number: Üsküdar VD / 2111501029
Address: Selami Ali Mah. Cumhuriyet Cad. No:46/38, Üsküdar, İstanbul
Email: info@contactturkiye.com
Registered Email (KEP): contactdanismanlikticltd@hs01.kep.tr

I. DATA CONTROLLER

The website available at https://contactturkiye.shop/ is operated by Contact Danışmanlık Uluslararası Ticaret Limited Şirketi (“Company”). As the data controller, our Company is responsible for determining the purposes and means of processing personal data, as well as for the establishment and management of the data recording system.

EU Representative: -
Data Protection Officer: -

As a company, we place utmost importance on the security of your personal data. To continuously provide our services both domestically and internationally, it is necessary to process the personal data you provide or that we obtain through other channels. All personal data processed by us is handled, stored, and transferred in accordance with the Law on the Protection of Personal Data No. 6698 ("KVKK"). This notice has been prepared in accordance with Article 10 of the KVKK ("Obligation of Data Controller to Inform") and Articles 13-14 of the General Data Protection Regulation ("GDPR") to explain how your personal data is collected, processed, shared, and your rights in this regard. Our aim is to ensure transparency in our data processing activities.

II. PURPOSE OF PROCESSING PERSONAL DATA

We have created a section titled "Contact Us" on our website https://contactturkiye.shop/ to enable and simplify user communication with us.

We request your name and surname to address you properly and your email address to contact you and respond to your message. We process your personal data for the purpose stated in your message. To better assist you, we may also process personal data obtained through research regarding the issue you raised. You may share additional personal data via the message field, which will also be processed in line with your inquiry.

III. METHODS AND LEGAL BASES FOR COLLECTING PERSONAL DATA

Your personal data is processed under the following legal bases as per Article 5 of the KVKK:

  • Where the data is made public by you,
  • When necessary for the establishment or performance of a contract,
  • When necessary to fulfill our legal obligations,
  • For the establishment, exercise, or defense of a legal claim.

Collection Methods:

  • Directly From You: When you register, place an order, fill out the contact form, or contact customer service.
  • Automatically: Via cookies and similar technologies (see our Cookie Policy (#) for details).
  • From Third Parties: Our partners such as payment providers, analytics services, or social media platforms.

Categories of Personal Data Collected:

  • Identity Data: Name, surname
  • Contact Data: Email address, phone number, delivery address
  • Financial Data: Payment card information (processed by payment providers only)
  • Technical Data: IP address, browser type, device information, cookie data
  • Purchase Data: Order history, product preferences, cart contents
  • Marketing Data: Interests, campaign preferences (with your consent)
  • Special Categories of Data (if any): e.g., health data related to supplements (only with explicit consent)

Personal data shared through the “Contact Us” section is processed wholly or partially by automated means.

Processing Purposes and Legal Bases:

  • Order processing and delivery: Contract performance (KVKK Art. 5(2)(c), GDPR Art. 6(1)(b))
  • Payment processing: Contract performance
  • Customer service and complaint management: Contract performance and legitimate interest (KVKK Art. 5(2)(f), GDPR Art. 6(1)(f))
  • Marketing and personalized ads: Consent (KVKK Art. 5(1), GDPR Art. 6(1)(a))
  • Site performance and security: Legitimate interest or consent for cookies
  • Legal obligations (e.g., tax, consumer protection): Compliance with legal obligations (KVKK Art. 5(2)(ç), GDPR Art. 6(1)(c))

IV. TRANSFER OF PERSONAL DATA

Your personal data may be shared, when necessary, with internal teams, legal advisors, consultants, and other service providers under confidentiality agreements, as well as public institutions, to respond to your requests and inquiries.

Service Providers: Courier companies (e.g., [Courier Name]), payment providers (e.g., [Payment Provider]), analytics services (e.g., Google Analytics)
Business Partners: Advertising networks or social media platforms (only with your consent)
Public Authorities: As required by law (e.g., tax office, courts)
International Transfers: Your data may be transferred outside the EU or Turkey (e.g., to the U.S.) due to server locations of service providers. Such transfers are protected by GDPR Art. 46 Standard Contractual Clauses (SCCs) and KVKK Art. 9 commitments.

V. DATA SUBJECT RIGHTS

As per Article 11 of the KVKK, you may request:

✔ To learn whether your personal data is processed,
✔ To request information if it is processed,
✔ To learn the purpose of processing and whether it is used in line with that purpose,
✔ To know third parties to whom data is transferred domestically or internationally,
✔ To request correction of inaccurate or incomplete data,
✔ To request deletion/destruction of data if processing reasons no longer exist,
✔ To object to automated decisions that may adversely affect you,
✔ To request compensation for damages due to unlawful processing.

Under GDPR Articles 15-22, you have the right to:

  • Access your data
  • Request correction or completion
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing based on legitimate interest
  • Object to automated decisions (e.g., profiling)

Exercising Your Rights: You can submit your requests to [info@contactturkiye.com] or via [Application Form Link]. Requests are free of charge and answered within 30 days.

VI. APPLICATION TO DATA CONTROLLER

To exercise your rights under the KVKK, you may submit your request to our Company in writing, along with identity verification, using the application form attached. You may send your written request with necessary documents to:
Selami Ali Mah. Cumhuriyet Cad. No:46/38, Üsküdar, İstanbul

Alternatively, you can send your requests with the form and documents via:

VII. AUTOMATED DECISION-MAKING AND PROFILING

Our website may create profiles for personalized ads using cookies (e.g., product recommendations based on your interests). This is based on your explicit consent or our legitimate interests. Under GDPR Article 21, you may object to profiling by contacting [Email Address].

VIII. DATA SECURITY

Your personal data is protected through SSL/TLS encryption, regular security testing, and access controls. However, please note that no method of transmission over the internet is 100% secure.

IX. RIGHT TO COMPLAIN

For complaints regarding our data processing:

  • In Turkey: Personal Data Protection Authority, [Address: Nasuh Akar Mah. 1407. Sok. No:4, Ankara], [Web: www.kvkk.gov.tr]
  • In the EU: Contact your local data protection authority (e.g., CNIL in France, ICO in the UK). See EDPB website for full list.
    We recommend reaching out to us first at [info@contactturkiye.com] for a prompt resolution.

X. UPDATES

This notice may be updated periodically due to legal or service changes. In case of significant updates, we will notify you via our website or email.

XI. CONTACT

For questions or requests, please contact us:

  • Email: info@contactturkiye.com
  • Phone: +90 555 573 66 30
  • Address: Selami Ali Mah. Cumhuriyet Cad. No:46/38, Üsküdar, İstanbul

For EU Users: You can reach our EU representative at
[eutemsilci@sirketadi.com]